Barista PT

HEI Hotels & Resorts • Houston, TX

4d

About The Position

The Barista greets customers, takes and prepares orders accurately, processes guest payments, and works to ensure customer satisfaction. The role maintains high standards for product preparation and cleanliness while following accounting procedures for payments, cash handling, and bank balancing. The position also requires regular attendance and may include other related duties as assigned.

Requirements

• Basic mathematical skills for operating a cash register, making change, totaling checks and charges, counting the bank, preparing cash drops, and understanding portion sizes in relation to pricing.
• Ability to operate a keyboard and follow Point of Sale procedures.
• Ability to effectively handle and resolve conflict situations, such as inaccurate check totals.
• Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

• Greet customers promptly and warmly, listen to their requests, and communicate clearly.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and close them using the correct payment method, including cash, credit card, or house charge.
• Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
• Maintain high standards for product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
• Follow accounting guidelines for payments, check verification, tip disbursement, cash drawer management, and house bank management.
• Balance the house bank at the end of the shift and retrieve and return it to the vault as required.
• Follow attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.

Benefits

• Complimentary meal each shift.
• Free parking.
• Career development opportunities within the hotel and the broader HEI portfolio.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Vacation, sick, and holiday time-off programs.
• Pet insurance.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) savings plan with matching funds.
• Discounts through YouDecide and hotel room discount programs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed