Barista - PT

Barnes & Noble•Grand Chute, WI

2d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role also supports efficient café operations by maintaining an attractive presentation, unpacking and stocking deliveries, tidying the bake case and dining area, and operating registers in a quick, friendly, and professional manner. Baristas are trained to use café technology and tools, maintain café and retail displays, prepare food and drinks accurately, complete cleaning tasks, follow FIFO and product-dating practices, and support receiving, stocking, and the bookfloor team when needed. They also learn loss-prevention procedures and de-escalation techniques. The work involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work at other stores when able and needed to support the wider Cluster. As their experience develops, Baristas build knowledge of beverage, bakery, savory, and gifting products; maintain appealing product presentation; share information about promotions and sales objectives; recommend customizations; use café training tools; and uphold café safety, hygiene, and sanitation standards. The role is expected to provide a path to Senior Barista as skills develop. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and floor retail fixtures.
Operate registers quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks correctly using product information, recipe guides, and other available tools.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when appropriate.
Build knowledge of café products and use it to support product presentation, sales objectives, promotions, and customer recommendations.
Use café training tools and follow safety, hygiene, and sanitation standards.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for eligible scheduled hours.
Company-paid holidays for eligible scheduled hours.
401(k) with company match for eligible scheduled hours.
Transit benefits for eligible scheduled hours.
Medical, dental, and vision benefits for employees scheduled 30 or more hours per week.
Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week.
Disability benefits and life insurance for employees scheduled 30 or more hours per week.
Tuition reimbursement for employees scheduled 30 or more hours per week.