Barista/Cashier

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

1d • Onsite

About The Position

The Barista / Cashier delivers exceptional guest service while preparing and serving coffee, espresso beverages, teas, and café offerings in a fast-paced luxury hospitality environment. The role accurately processes guest transactions, maintains café presentation standards, and creates a warm, welcoming, service-oriented experience aligned with Viceroy standards.

Requirements

• Must be available to work some weekends.
• Must be able to communicate effectively, verbally and in writing, with associates and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Must maintain regular attendance in compliance with hotel standards and scheduling needs.
• Must maintain high standards of personal appearance, uniform, and grooming.
• Ability to stand for the entire shift.
• Ability to perform repetitive hand, wrist, and arm movements, including reaching, turning, and precision work.
• Ability to occasionally push, pull, lift, or carry up to 40 pounds.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Prepare and serve coffee, espresso beverages, teas, and other café items according to established recipes and presentation standards.
• Take guest orders and accurately process cash, credit card, and other payment transactions.
• Engage with guests in a friendly, professional, and personalized manner.
• Anticipate guest needs and maintain a welcoming, luxury-level café experience throughout the shift.
• Maintain a calm and professional demeanor during busy periods while ensuring efficiency and consistent service.
• Maintain cleanliness, organization, and presentation standards throughout the café, service areas, equipment, and seating areas.
• Restock food, beverages, paper products, and café supplies as needed.
• Follow food safety, sanitation, health, and operational procedures.
• Maintain knowledge of menu offerings, ingredients, specialty beverages, and daily features.
• Assist with opening, closing, side work, and daily operational checklists.
• Support additional food and beverage operations as business levels and operational needs require.
• Promptly communicate operational concerns, guest feedback, or product shortages to leadership.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Promote guest satisfaction through professionalism, attention to detail, and service-focused interactions.
• Perform other duties as assigned or requested by management.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize to ensure outstanding service.
• Maximize productivity, identify problem areas, and assist in implementing solutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed