Cashier (Barista)

Highgate Hotels•Lahaina, HI

16h

About The Position

The Outlet Cashier/Order Taker accepts payment for food and beverages and provides correct change to guests and fellow employees. The role also assists the Host/Hostess with promptly greeting and seating guests, and supports servers as needed. Barista duties are performed from 6:00 a.m. to 10:00 a.m. The position requires a courteous, service-oriented approach and attention to guest needs, along with cashiering, order-taking, reservation, telephone, and dining-room support duties. Employees must follow hotel standards and procedures, maintain regular attendance and a professional appearance, attend required meetings and trainings, and help ensure safe and efficient hotel operations.

Requirements

High school diploma or equivalent and/or related experience in a hotel or related field preferred.
Able to communicate effectively, both verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Able to understand and apply complex information and data from various sources to meet objectives.
Able to cross-train in other hotel-related areas.
Able to maintain confidentiality and show initiative by anticipating guest or operational needs.
Able to handle problems by anticipating, preventing, identifying, and solving them as necessary.
Must maintain a friendly and warm demeanor and a high standard of personal appearance and grooming.
Must be able to stand during the entire shift.
Light physical work: exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Responsibilities

Collect money and/or credit cards from guests and servers, make correct change, and operate the approved credit card machine.
Prepare a cashier report at the end of each shift.
Pay out servers’ and service attendants’ tips, if applicable.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to the established side-work checklist.
Attend to guests’ needs and help provide a pleasant dining experience and overall guest satisfaction.
Take reservations for all outlets and maintain thorough knowledge of applicable outlet menus and current specials.
Answer the phone according to standards and communicate effectively and courteously over the telephone.
Take room service orders according to hotel standards.
Assist servers and the Host/Hostess in serving guests as needed.
Ensure menus are clean and presentable.
Perform Barista duties from 6:00 a.m. to 10:00 a.m.
Comply with hotel standards and regulations to support safe and efficient operations.
Attend required hotel meetings and trainings, maintain regular attendance, and maintain appropriate personal appearance and grooming, including the proper uniform and nametag.
Identify problem areas, assist in implementing solutions, handle problems effectively, and anticipate guest or operational needs.
Maintain confidentiality and perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law