STARBUCKS/BARISTA

The Kroger Co. • Westminster, CO

13d • $18 - $25

About The Position

Provide exceptional customer service in a safe, clean and welcoming coffee shop environment to encourage return visits. Treat customers and employees fairly and ethically, promote an inclusive work environment, and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion and safety. Prepare beverages and other coffee shop products to recipe, company standards and customer requests while providing product recommendations and accurate transactions. The role involves maintaining product quality, freshness, cleanliness and inventory; following food and workplace safety procedures; and working cooperatively with associates to support store goals. The position may include full-time or part-time opportunities, with benefits and eligibility varying by role and length of service.

Requirements

• Excellent customer service skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when needed to resolve customer and business issues.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
• Learn and maintain knowledge of department products, answer product questions and make suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages to recipe and company standards and customer requests using proper equipment; process transactions using company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide customers with fresh products and accurate or near-accurate requested portion sizes to prevent shrink.
• Recommend coffee shop items to help customers find the products they want and need.
• Use coffee shop equipment according to company guidelines; prepare, package, label and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates and take appropriate action.
• Use kitchen equipment, espresso machines, blenders, computerized scales and steamers properly.
• Label, stock and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current on current, future, seasonal and special advertisements.
• Follow safety procedures, identify unsafe conditions and notify store management; comply with food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents and report safety risks, issues or illegal activity, including robbery, theft or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively and without confrontation.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision and prescription coverage, subject to eligibility and applicable plans.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Employee Assistance Program counseling and confidential financial tools and coaching.
• Associate discounts on purchases.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.
• Retirement benefits, including participation in a 401(k) plan subject to eligibility requirements.
• Group term life insurance for eligible associates.
• Eligibility for an annual bonus based on company performance.
• Tuition assistance, college scholarships and educational leave of absence, subject to varying criteria and eligibility requirements.
• Internal training and development resources.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed