Starbucks Barista
About The Position
The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, supports the community, and provides appropriate products with fair and accurate pricing. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products according to recipes, standards, and customer requests; assists customers with product questions and recommendations; and supports accurate transactions, product freshness, inventory, and food safety. The role also works cooperatively with associates and management to maintain a welcoming, safe, and well-operated coffee shop.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Gain and maintain product knowledge and respond to questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct portion sizes, or as close as possible to the amounts ordered, to prevent shrink.
- Recommend coffee shop items to help customers find products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
