Cafe Barista - FT

Advocate Health • Milwaukee, WI

5d • $19 - $28

About The Position

The Cafe Barista provides quick, friendly, personal service and delivers customer-first service by connecting with customers and responding to their needs. The role sells and serves baked goods and food, processes point-of-sale transactions, handles cash, and prepares beverages and food to established quality and presentation standards. At Starbucks locations, the barista follows licensed Starbucks recipes. The barista maintains espresso equipment and adheres to food safety, sanitation, and Hazard Analysis Critical Control Point standards.

The position contributes to cafe sales and service goals, communicates with staff and management to resolve problems and improve quality, and supports new barista training through positive reinforcement and respectful coaching. It also includes monitoring food and equipment temperatures, reporting unsafe temperatures, managing supplies and inventory, labeling and storing products, and keeping food-service areas and equipment clean.

This role typically requires one year of experience in a hospital or hotel/restaurant food-service environment. No formal education or licensure is required. The barista must be able to work in a self-directed manner, maintain a positive work environment, communicate effectively, provide excellent customer service, and maintain patient confidentiality. The work involves prolonged standing and walking, frequent reaching and other physical movements, handling food and hot beverages, and lifting, carrying, or pushing items. The work environment may include fumes, odors, dust, mechanical, electrical, and chemical hazards, sharp utensils, and heat.

Requirements

• Typically one year of experience in a hospital or hotel/restaurant food-service environment.
• Ability to contribute to a positive work environment.
• Thorough understanding of food preparation through on-the-job training or a food-service course.
• Attend barista training sessions to attain certification and recertification.
• Excellent customer-service skills.
• Ability to maintain patient confidentiality.
• Ability to perform responsibilities in a self-directed environment.
• Ability to read and understand written and oral communications.
• Excellent communication and customer-service skills for interacting with internal and external customers.
• Ability to handle multiple tasks at one time and handle food and hot beverages.
• Ability to stand for long periods and perform the physical activities described, including lifting up to 50 pounds, carrying items up to 5 feet at waist height, and pushing or pulling 20 pounds.
• Ability to operate equipment necessary for the job, including espresso machines, ovens, microwaves, dish machines, grills, and registers.

Responsibilities

• Greet customers and provide quick, friendly, personal service; identify and respond to customer needs.
• Sell and serve baked goods and food items, process POS transactions, provide change, and follow cash-handling and register procedures.
• Prepare products to required standards, including following licensed Starbucks recipes at Starbucks locations and meeting beverage, measurement, and food-presentation standards.
• Prepare espresso beverages and maintain espresso equipment according to manufacturer and sanitation standards.
• Maintain a calm demeanor during busy periods or unusual events and set a positive example for the shift team.
• Communicate with staff and management to solve problems, improve quality and service, and implement changes.
• Contribute to cafe sales and profit goals.
• Assist with new barista training by reinforcing successful performance and providing respectful, encouraging coaching.
• Monitor and record food and equipment temperatures, report unsafe food temperatures to the manager, and follow procedures for safe food handling.
• Prepare inventory, requisition daily supplies, and ensure appropriate labeling and storage.
• Replenish food-service areas, including food, cold beverages, dry supplies, and paper supplies.
• Perform ongoing sanitation duties and maintain utensils, refrigerators, transportation carts, and food-service equipment.
• Maintain and correct production, safety, and sanitation standards and comply with Hazard Analysis Critical Control Point standards.

Benefits

• Paid time off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health-care and dependent-care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift and on-call pay, based on teammate role
• Incentive pay for select positions
• Opportunity for annual increases based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed