Cafe Barista

Advocate Health • Milwaukee, WI

1d • $19 - $28

About The Position

The Cafe Barista provides customer service and prepares and serves beverages, baked goods, and other food items in a hospital food service environment. The role processes customer transactions, follows cash-handling procedures, maintains food and beverage quality, and ensures espresso equipment is maintained to manufacturer and sanitation standards. The barista supports safe food handling, inventory and replenishment, sanitation, and compliance with operational procedures and Hazard Analysis Critical Control Point standards. The position also contributes to a positive team environment, helps address service and quality issues, and may assist with training new baristas.

The role is full time at 40 hours per week. The primary schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m.; there are no weekends or holidays. Hours may flex to cover other shifts as department needs dictate. The listed pay range is $18.85–$28.30.

Requirements

• Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment.
• No formal education required.
• Ability to contribute to a positive work environment.
• Thorough understanding of food preparation through on-the-job training or a food service course.
• Attend barista training sessions to attain certification and recertification.
• Excellent customer service and communication skills for interacting with internal and external customers.
• Ability to maintain patient confidentiality.
• Ability to perform responsibilities in a self-directed environment.
• Ability to read and understand written and oral communications.
• Ability to operate equipment such as an espresso machine, oven, microwave, dish machine, grill, and register.
• Ability to stand for long periods; walk; reach above shoulders; and squat, bend, twist, kneel, and climb during the shift.
• Ability to handle multiple tasks, food, and hot beverages; frequently use hand and finger motions; handle or feel objects; and reach with hands and arms.
• Ability to lift up to 10 pounds and frequently up to 20 pounds, occasionally lift up to 50 pounds, and push or pull 20 pounds. Carrying distance at waist height is a maximum of 5 feet.
• Ability to work around fumes, odors, dust or dirt, and possible mechanical, electrical, chemical, sharp-utensil, and kitchen heat hazards; protective clothing must be worn as necessary.

Responsibilities

• Greet customers and provide quick, friendly, personal service, responding to customer needs.
• Sell and serve baked goods and food items, process transactions through the POS, provide change, and follow cash-handling and register policies.
• Prepare beverages and food to required standards, including licensed Starbucks recipes at Starbucks locations, specialty drinks, measurements, food presentation standards, and quality espresso shots.
• Maintain espresso equipment according to manufacturer and sanitation standards.
• Maintain a calm, positive demeanor during high-volume periods or unusual events.
• Communicate with staff and management to solve problems, improve quality and service, and implement change.
• Contribute to cafe sales and profit goals and assist with new barista training through positive reinforcement and respectful coaching.
• Monitor and record food and equipment temperatures, report dangerous food temperatures, and follow procedures for safe food handling and contamination prevention.
• Prepare inventory, requisition daily supplies, label and store items properly, and replenish food service areas and supplies.
• Perform ongoing sanitation duties and maintain production, safety, and sanitation standards, correcting deficiencies as required.
• Comply with Hazard Analysis Critical Control Point standards.
• Perform other related duties as required.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift and on-call pay, based on position
• Incentive pay for select positions
• Opportunity for annual increases based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed