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A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, helping them choose beverages and café items, maintaining an attractive and clean café, stocking deliveries, and providing quick, friendly, professional service at the register. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for the role. The role involves learning and performing café operations, including using registers and other technology; merchandising café products and retail fixtures; preparing food and drinks accurately; receiving and stocking deliveries; completing daily and weekly cleaning; following FIFO and product-dating practices; and supporting the bookfloor team when needed. Baristas also follow loss-prevention procedures and use de-escalation techniques, seeking support for theft or problematic behaviors. The work requires prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work at other stores in the wider Cluster when able and needed. As experience grows, Baristas build knowledge of beverage, bakery, savory, and gifting products; maintain appealing product presentation; share information about promotions and sales objectives; recommend food and beverage customizations; use café training tools; and follow café safety, hygiene, and sanitation procedures. With demonstrated mastery, employees are expected to advance to Senior Barista. Employees must comply with company policies and procedures. Benefits vary according to scheduled weekly hours and location. Employees scheduled under 20 hours per week are eligible for Employee Discount, EAP, and Sick Pay. Those scheduled 20–29.99 hours receive those benefits plus paid time off, including paid maternity and parental leave, company-paid holidays, transit, and a 401(k) with company match. Those scheduled 30 or more hours receive those benefits plus comprehensive medical, dental, and vision benefits, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location or state regulations.
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