Starbucks Barista

The Kroger Co.•Springfield, TN

25d

About The Position

The Barista provides exceptional customer service in a safe, clean environment to encourage customers to return. The role treats customers and employees fairly and ethically, supports an inclusive workplace, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and other products to recipe, standards, and customer requests; assist customers with product information and recommendations; and help maintain product quality, accurate transactions, and a well-stocked coffee shop.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests, using proper equipment; process transactions according to company best practices.
Offer samples and inform customers about coffee shop specials.
Provide fresh products and accurate portion sizes to help prevent shrink.
Recommend coffee shop items to customers based on their needs.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.