Banker Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Basic knowledge of Microsoft Office.
• Proficient keyboarding skills.
• Excellent organizational skills and effective time management.
• Ability to maintain strict confidentiality and exercise discretion.
• Ability to apply policies and procedures.
• Ability to multitask, handle complex tasks, prioritize, and organize a heavy workload efficiently.
• Comfort communicating with a variety of customers and transitioning between roles to serve them.
• Ability to work professionally, courteously, and tactfully in a fast-paced, deadline-oriented environment.
• Ability to perform job functions independently or with limited supervision and work effectively individually or as part of a team.
• Ability to routinely work indoors in a climate-controlled shared area with moderate noise and outdoors in sometimes inclement weather.
• Ability to travel occasionally, fewer than 10 days per year, using an automobile, commercial airlines, rental vehicles, or public transportation, and to lodge in public facilities.
• Ability to use routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimile machines, and calculators.
• Ability to perform computer work for an average of 6–8 hours per day when necessary, work extended hours or travel off-site when required or requested, and maintain reliable and timely attendance.
• Ability to climb or descend stairs in an emergency.
• Ability to meet light-work demands, including frequent standing and walking and exerting up to 25 pounds occasionally and up to 10 pounds frequently.
• Close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, reading, and visual inspection of small defects or parts.
• Ability to read and follow written and oral instructions, communicate clearly, manage changing priorities, and remain composed under deadlines and accuracy requirements.
• Ability to deal calmly and professionally with diverse personalities and handle confidential matters with discretion.

Nice To Haves

• One year of First Bank of Wyoming experience preferred.
• Two years of banking experience preferred.
• Customer service experience preferred.
• Prior sales experience preferred.

Responsibilities

• Greet customers, learn their names, listen to their financial requests, and build customer relationships, loyalty, and satisfaction.
• Proactively contact and follow up with customers to learn about their financial needs.
• Expand customer relationships by cross-selling products and services and referring customers to other lines of business.
• Demonstrate self-service digital options and introduce products and services such as credit cards, debit cards, and online banking.
• Generate new business through referrals and in-branch sales, and participate in sales campaigns.
• Complete lending training requirements and actively learn and understand Consumer Lending.
• Support branch management in achieving sales and service goals.
• Help resolve customer concerns, escalating issues as needed and retaining ownership of problems until resolved to the customer's satisfaction.
• Accurately complete documentation needed to open and maintain accounts, following new-account policies and procedures to minimize loss.
• Assist customers with questions and with opening and closing account types, including checking, savings, CDs, IRAs, HSAs, safe deposit boxes, and online banking.
• Assist with wire transfers, debit card reissues, account research, and other requests using applications such as 4Sight, Synergy, and Card Wizard.
• Research, troubleshoot, and resolve customer and internal inquiries about policies, practices, and products, exercising independent judgment under minimal supervision.
• Manage risk in every transaction, identify potentially fraudulent activity, follow current fraud warnings and procedures, and help prevent losses from counterfeit currency and fraud.
• Follow applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements, as well as internal and external risk and compliance obligations.
• Follow safety and security protocols and notify management about potential security threats.
• Complete required bank training courses within assigned time frames and seek clarification or additional training when needed.
• Maintain regular and predictable attendance and provide courteous, respectful service to internal and external customers.
• Adhere to First Bank of Wyoming's Core Values and keep management informed of area activities and significant problems.
• Participate in community service, bank-sponsored activities, required training, staff meetings, and lobby displays.
• Represent the bank professionally; maintain confidentiality, a positive attitude, punctuality, flexibility, and adaptability.
• Keep the work area tidy, clean, and pleasant; maintain customer privacy and attend and participate in meetings as required.
• Perform other duties as requested or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account option
• Employee Assistance Program
• Health rewards program
• Retirement savings plan, including 401(k) and profit-sharing plans
• Short- and long-term disability benefits
• Education and training benefits
• Discounts on banking products and services
• Paid Time Off
• Paid holidays
• Some employees in Utah and Nevada may be eligible for pay for certain state-recognized holidays