Universal Banker I

THE DIME BANK•Hawley, TX

7d•$17 - $29

About The Position

The Universal Banker is a multi-level position that provides prompt, courteous service to customers and prospective customers. The role offers value-added insight during teller transactions, new deposit account openings, consumer loan processes, and other financial service interactions. Universal Bankers maintain frequent customer contact and use a consultative approach to retain customers, deepen relationships, and generate new business. They support teamwork across branches and with specialty departments to enhance the customer experience and differentiate The Dime Bank in its markets. The Universal Banker program has three competencies: Transaction, Deposit products, and Loan products. Responsibilities expand as competencies are learned and demonstrated. The position requires managing required training and mentorship through the applicable curriculum, passing scheduled reviews and proficiency tests, following relevant procedures and regulations, and demonstrating proficiency with the systems needed to serve customers. Universal Bankers share applicable product and service information, refer customers to colleagues when needs are more complex, coordinate work with colleagues and other departments, and support the Bank’s compliance, risk management, and safety practices. Other operational duties may be delegated by the Branch Manager. The position’s schedule is Monday through Saturday, including rotating Friday nights and Saturdays. A bi-weekly schedule is generally published and varies according to branch schedules and needs. The job description identifies the position as full-time at 36–40 hours per week. Salary range is listed as NE02, with no monetary amount provided.

Requirements

High school diploma or equivalent.
One or more years of experience in a professional customer service, cash-handling, and/or financial services environment.
Clearly communicate in English, with proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communication skills.
Comprehensive knowledge of bank forms and documents used in opening new accounts.
Working knowledge of account maintenance.
Proficient knowledge of bank retail products and services and the operating policies and procedures that affect them.
Ability to process loan requests and loan maintenance, understand lending policy, and know loan types.
Ability to learn and demonstrate understanding of Home Equity loans.
Visual and auditory skills.
Computer proficiency and ability to work with new equipment and technology.
Ability to thrive independently while participating effectively in a team; adapt to change; work in a results-driven, decisive, resilient, and perseverant manner; communicate accessibly and influentially; and manage time and priorities.
Work Monday through Saturday, including rotating Friday nights and Saturdays.

Nice To Haves

College education in a related field.
For Universal Banker II: completion of The Dime Bank’s Universal Banker I curriculum, passing test scores, and demonstrated proficiency and mentoring; an Associate degree in a related field is preferred; two years of relevant customer service, cash-handling, and/or financial services experience.
For Universal Banker III: completion of The Dime Bank’s Universal Banker II curriculum, passing test scores, and demonstrated proficiency and mentoring; a Bachelor’s degree in a related field is preferred; more than three years of relevant customer service, cash-handling, and/or financial services experience.

Responsibilities

Provide prompt, courteous service and value-added insight during teller transactions, new deposit account openings, consumer loan processes, and other financial service interactions.
Maintain customer contact and use a consultative approach to retain customers, deepen relationships, and generate new business.
Support a team environment across branches and with specialty departments to enhance the customer experience.
Complete the training and mentorship requirements for the applicable Universal Banker curriculum, including required reviews and proficiency testing.
Follow curriculum requirements, procedures, policies, regulations, and compliance obligations applicable to the employee’s competency level.
Learn and demonstrate proficiency with system platforms needed to fulfill customer needs.
Share the benefits and features of applicable bank products and services with current and prospective customers, and make timely referrals or introductions for more complex needs.
Act as a resource and mentor to less experienced Universal Bankers.
Register with the Nationwide Mortgage Licensing System & Registry before performing Mortgage Loan Originator duties as needed, subject to manager recommendation and customary Universal Banker III duties.
Complete required coursework and perform Notary Public duties when approved and required.
Promote the Bank’s image in the community through civic and community activities, individually and as part of a team.
Coordinate work with office personnel and other departments to support efficient information flow.
Comply with laws and organizational policies intended to prevent harassment and illegal discrimination.
Support internal policies and practices for risk management, safety and soundness, and regulatory compliance, including CRA, BSA, and Equal Credit Opportunity Act requirements.
Report pertinent information to the immediate supervisor as requested or on an established schedule, and compile and provide information as directed.
Respond to inquiries from customers and Bank personnel within applicable time frames and established policy.
Perform ancillary duties supportive of the essential functions as circumstances require.