Personal Banker

Advia Credit Union•Beloit, WI

8d•$20 - $25•Onsite

About The Position

The Personal Banker proactively identifies financial solutions for credit union members through in-person interactions and proactive phone calls. The role recommends products and services that can save members money and time, help them earn money, add convenience, or provide peace of mind, while delivering outstanding service to internal and external members and demonstrating Advia’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core. The position involves interviewing existing and prospective members, identifying their needs, explaining services, products, and policies, and appropriately cross-selling credit union offerings. The Personal Banker provides financial guidance, performs lending and new-account functions, builds and manages member relationships and a business pipeline, and helps members enroll in electronic services. The role also requires staying current on policies, procedures, and banking and lending trends. This is a full-time, on-site position with an entry salary range of $20.48–$24.57 per hour and an incentive opportunity based on individual performance. A bilingual premium is offered for employees who regularly use their language skills to assist members; Spanish proficiency is specifically needed, and proficiency testing is required.

Requirements

Strong interpersonal skills; courtesy and tact are essential because the role involves personal contact with members and others inside and outside the organization.

Nice To Haves

Experience working in an environment with individual and team goals.
Spanish language proficiency; proficiency testing is required for the bilingual premium.

Responsibilities

Interview existing and potential members in person and by phone, and explain specific services, products, and policies.
Identify members’ needs and actively cross-sell credit union services and products in an appropriate, professional manner, meeting credit union standards.
Meet outbound call expectations related to CRM and other call-list leads.
Counsel members regarding money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
Perform timely and accurate lending functions and offer lending solutions, including HELOC and business lending.
Build and maintain a book of business to improve present, past, and future member relationships.
Proactively build and manage a pipeline that supports members’ financial well-being.
Perform new-account functions, explain account and ownership options, and obtain required information and documentation.
Cross-sell electronic services and assist members with enrollment and understanding the e-statement process.
Maintain the credit union’s quality and professional reputation.
Stay informed about policy and procedure updates and local and national banking and lending trends.