Universal Community Banker I - PT

First Commerce Bank•Teaneck Township, NJ

About The Position

The Universal Community Banker I provides customer service and performs teller and platform duties at First Commerce Bank. The role helps identify, develop, expand, and manage consumer and business account relationships, with a focus on meeting customers’ financial product needs. It handles routine and complex transactions, responds to questions and concerns, and refers customers to appropriate internal resources or bank partners. The position also supports daily branch operations, including reporting, ATMs, coin machines, the main cash vault, cash shipments, ATM proof, and end-of-day closing procedures. The employee must maintain knowledge of bank systems, products, policies, procedures, and fraud alerts; participate in training and weekly branch meetings; and coordinate work with branch personnel and other Bank departments. The role requires flexibility to travel to other branches within the region and adapt to schedule changes, including evenings and weekends.

Requirements

High school diploma or equivalent.
At least one year of cash handling experience.
Minimum of one year of bank teller experience preferred.
Proficient English reading, writing, and grammar skills.
Analytical and mathematics skills.
Communication, interpersonal relations, and customer service skills.
PC skills, including knowledge of job-related software applications.
Ability to operate office machines such as a currency counter, combination lock, check encoder, fax machine, and passbook validator.
Ability to lift 50 pounds of coin.
Visual and auditory skills.
Ability and willingness to travel to other branches within the region and adapt to schedule changes, including evenings and weekends.

Nice To Haves

Minimum of one year of bank teller experience.

Responsibilities

Greet and serve customers in a friendly and courteous manner.
Identify, develop, expand, and manage consumer and business account relationships, focusing on customers’ financial product needs.
Identify customers with additional profit potential, develop action plans to expand relationships, and refer business to bank partners.
Address customer questions and concerns and refer them to appropriate internal resources for resolution.
Demonstrate integrity, adaptability, work commitment, and positive performance in all situations.
Participate in ongoing training.
Assist with daily branch operations, including reporting, ATMs, coin machines, the main cash vault, and preparing cash shipments.
Develop working knowledge of bank systems required for teller transactions and platform duties, including use of a PC and calculator.
Process routine and complex transactions, including account opening and closing, deposits, withdrawals, loan payments, and transfers.
Travel to other locations or branches within the region as needed and adapt to schedule changes, including evenings and Saturdays or Sundays.
Apply knowledge of policies and procedures in real situations.
Monitor current fraud alerts and identify fraudulent activity to help prevent potential losses.
Maintain current knowledge of new products and services.
Participate in weekly branch meetings.
Complete daily ATM proof and end-of-day closing procedures.
Coordinate work tasks with branch personnel and other Bank departments to support the efficient flow of information.
Follow current laws and organizational policies and procedures, and promote a workplace free of harassment and illegal discriminatory behavior.
Support adherence to internal policies, procedures, and practices related to risk management, safety, soundness, and regulatory compliance.