Associate Relationship Banker - Grayslake Branch - Grayslake, IL
About The Position
As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to assist clients. You help walk-in and scheduled clients understand their financial needs, offer thoughtful product and service recommendations, and connect them with appropriate specialists. The role contributes to branch success by building lasting relationships and helping clients manage their banking needs. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and requires registration under the National Mortgage Licensing System and Registry (NMLS) pursuant to the SAFE Act. Employment and continued employment are contingent on meeting the applicable qualification, registration, renewal, and compliance requirements.
Requirements
- High school degree, GED, or foreign equivalent.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to create memorable client experiences and elevate the client experience.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work within established risk parameters and meet risk and compliance obligations, including required training.
- Ability to work branch hours, including weekends and some evenings.
- Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; employment is subject to review of criminal conviction history, credit report, NMLS information, and other relevant information.
- Register with or update NMLS registration under the SAFE Act immediately after starting employment, and complete timely annual renewals and required updates.
Nice To Haves
- At least 1 year of sales experience in Retail, Financial Services, or related industries, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Welcome clients and deliver attentive, friendly service that creates a welcoming environment.
- Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to the appropriate team experts for specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
- Register with or update the NMLS registration upon active employment and complete required annual renewals and updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
