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Relationship Banker - Eastern Shores Market

Bank of America•Hanover, PA
•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the lobby, educates them, and helps them conduct transactions through self-service resources such as mobile banking, online banking, and ATMs. The role also accurately and efficiently processes cash transactions as needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The position emphasizes building client relationships, delivering a strong client experience, managing financial-center traffic and cash responsibilities, and working with specialists in small business, lending, and investments. The role is based in an in-office financial-center environment and requires the ability to work weekends and/or extended hours, potentially at a nearby financial center. The position is scheduled for 40 hours per week on the first shift.

Requirements

  • High school diploma, GED, secondary school qualification, or equivalent.
  • Strong work ethic, self-motivation, and focus on results while acting in the client’s best interest.
  • Ability to collaborate effectively and build and nurture strong relationships.
  • Commitment and drive to improve clients’ financial lives.
  • Confidence identifying solutions for new and existing clients based on their needs.
  • Effective, confident communication and comfort engaging with all clients.
  • Ability to learn and adapt to new information and technology platforms.
  • Confidence educating clients on simple transactions through ATMs, online banking, and mobile banking.
  • Strong critical-thinking and problem-solving skills.
  • Ability to follow established processes and guidelines and comply with applicable laws and regulations.
  • Ability to manage time and capacity efficiently.
  • Ability to work weekends and/or extended hours, potentially at any financial-center location within a reasonable distance.

Nice To Haves

  • Experience in financial services and knowledge of the financial-services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
  • Six months of cash-handling experience.
  • Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

  • Execute the bank’s risk culture and strive for operational excellence.
  • Build relationships with clients to meet their financial needs.
  • Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
  • Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
  • Manage financial-center traffic, appointments, and outbound calls effectively.
  • Drive the client experience.
  • Manage cash responsibilities.
  • Engage clients in the lobby, educate them about self-service resources, and assist with transactions as needed.
  • Have in-depth conversations to understand clients’ financial and life priorities and connect them with appropriate solutions.

Benefits

  • Benefits eligible.
  • Access to paid time off.
  • Resources and support for employees.

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