Personal Banker

PNC•Chicago, IL

1d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, the Personal Banker is based in Chicago, Illinois, and helps acquire and deepen the branch customer base through proactive sales and service. The role manages the customer experience by identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners to grow customers' share of wallet, and positioning PNC solutions to drive revenue and customer loyalty. The Personal Banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each client, identify appropriate solutions, and use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. They educate customers about transaction-management options using technology, tools, and resources; apply product and procedural knowledge to resolve customer problems; and participate in efficient, accurate branch operations while following risk policies and procedures. The position is in-office. Bilingual Spanish is preferred. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with incentive payment based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Spanish speaking is preferred.

Nice To Haves

Bilingual Spanish or Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify suitable PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.