Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.
• Ability to complete required teller training and part one of platform training upon hire.

Nice To Haves

• Bilingual Spanish preferred.
• Demonstrated customer service skills preferred.
• Teller experience preferred.
• Notary license preferred.

Responsibilities

• Complete everyday banking transactions accurately on the teller line or platform, including deposits, withdrawals, check cashing, and account servicing.
• Open, close, and service personal deposit accounts; handle debit and credit card issues; and assist with Regulation E, mobile banking, and online banking.
• Listen to customers, identify their financial needs, provide advice and education about products, services, and tools, and refer them to appropriate experts or internal partners.
• Build and deepen customer relationships through lead management, including self-generated leads, partner referrals, campaign leads, outbound calls, relay SMS, and appointments.
• Manage customer wait times for bankers by scheduling, rescheduling, or canceling meetings.
• Provide lobby leadership by serving as a first point of contact, coordinating walk-in traffic, responding to inquiries, and arranging appointments or customer resolutions.
• Promote TD products and services to new and existing customers while providing customer service and supporting the bank’s customer service strategy.
• Follow established policies, procedures, compliance and risk controls, customer authentication requirements, and applicable audit and regulatory requirements; maintain appropriate records and respond to requests and findings.
• Process cash and account transactions accurately; maintain cash limits, secure cash drawers and stations, balance cash drawers and TCR, and act as a dual-control agent when required.
• Follow required opening and closing procedures and ensure operational activities comply with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act.
• Complete required job-specific and compliance-related training and comply with the TD Code of Conduct.
• Contribute to a positive team environment, collaborate with colleagues, participate in personal development, seek feedback, embrace change, and support an inclusive culture.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs