Relationship Banker I - Brainerd Branch

Regions Bank•Chattanooga, TN

1d•$37,621 - $44,536•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while supporting customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is suited to candidates with teller, limited banking, or retail sales experience who want opportunities for career growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a desire to educate customers about ways to bank. The position supports branch goals by providing personalized service, explaining consumer products and digital banking options, and referring customers with more complex financial needs to internal experts. It follows applicable bank procedures, laws, and regulations and includes responsibility for identifying and reporting operational risks. The role is full-time, incentive eligible, and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line and handle deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and remain informed about their relationship with the bank.
Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help meet their financial needs.