Associate Banker II - Rockaway (20hrs.) - Bilingual Preferred (Spanish)

TD•Dover, NJ

1d•$24 - $31•Onsite

About The Position

The Associate Banker II is a banking professional who helps deliver TD’s brand promise at a store location. The role completes everyday banking transactions accurately and provides customers with advice and educational support about services, products, and tools to help them achieve their financial goals. The Associate Banker works across multiple areas of the store, including the teller line and platform. They process transactions, open and service personal deposit accounts, address debit and credit card issues, and assist customers with Regulation E and mobile and online banking. The role uses TD systems and tools to understand customer needs, provide consultative guidance, recommend relevant products and services, and refer customers to appropriate colleagues or internal partners. The position also builds and deepens customer relationships through lead management, customer outreach, appointments, referrals, and lobby leadership. The Associate Banker supports store operations by following policies, procedures, compliance requirements, and risk controls; maintaining accurate cash handling; and contributing to a collaborative and inclusive team environment. Training and onboarding are provided, including required teller training and part one of platform training.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Strong organizational skills to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.
Ability to complete required teller training and part one of platform training upon hire.

Nice To Haves

Bilingual Spanish preferred.
Demonstrated customer service skills preferred.
Teller experience preferred.
Notary license preferred.

Responsibilities

Complete everyday banking transactions accurately on the teller line or platform, including deposits, withdrawals, check cashing, and account servicing.
Open, close, and service personal deposit accounts; handle debit and credit card issues; and assist with Regulation E, mobile banking, and online banking.
Listen to customers, identify their financial needs, provide advice and education about products, services, and tools, and refer them to appropriate experts or internal partners.
Build and deepen customer relationships through lead management, including self-generated leads, partner referrals, campaign leads, outbound calls, relay SMS, and appointments.
Manage customer wait times for bankers by scheduling, rescheduling, or canceling meetings.
Provide lobby leadership by serving as a first point of contact, coordinating walk-in traffic, responding to inquiries, and arranging appointments or customer resolutions.
Promote TD products and services to new and existing customers while providing customer service and supporting the bank’s customer service strategy.
Follow established policies, procedures, compliance and risk controls, customer authentication requirements, and applicable audit and regulatory requirements; maintain appropriate records and respond to requests and findings.
Process cash and account transactions accurately; maintain cash limits, secure cash drawers and stations, balance cash drawers and TCR, and act as a dual-control agent when required.
Follow required opening and closing procedures and ensure operational activities comply with company guidelines and regulations, including the Bank Secrecy Act and Patriot Act.
Complete required job-specific and compliance-related training and comply with the TD Code of Conduct.
Contribute to a positive team environment, collaborate with colleagues, participate in personal development, seek feedback, embrace change, and support an inclusive culture.
May train and mentor newer colleagues.