About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by providing everyday banking services and supporting consumer product needs. The role builds client relationships through accurate transactions, needs-based conversations, clear guidance, and appropriate referrals while adhering to risk and regulatory standards. The Associate Banker may serve as the financial center’s first point of contact, manage client flow, and help clients understand banking options and digital capabilities. The position handles a broad range of client transactions and routine issues within established financial limits, escalating non-standard matters as needed. The role is listed for 20 hours in Camden, New Jersey, with bilingual Spanish preferred.

Requirements

  • High school diploma or GED.
  • At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
  • Ability to work scheduled operating hours, including evenings, weekends, and holidays.
  • Ability to complete required job-related training upon hire.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
  • Demonstrated problem-solving skills and sound judgment.
  • Ability to schedule and prioritize work, work independently, and meet deadlines.
  • Proficiency in Microsoft Office.

Nice To Haves

  • Teller or cash-handling experience in a client-facing role or financial institution.
  • Notary license.
  • Bilingual Spanish.

Responsibilities

  • Manage in-person and phone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
  • Provide a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
  • Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
  • Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
  • Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
  • Identify client needs and opportunities, make appropriate referrals, and support clients’ financial goals.
  • Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
  • Use product knowledge, insights, tools, and resources to evaluate and recommend client solutions.
  • Perform a broad range of client transactions and multi-step activities within established financial limits.
  • Assess routine client problems using standard procedures and escalate non-standard issues appropriately.
  • Follow operational, AML, identification verification, authentication, documentation, data-integrity, and other regulatory requirements.
  • Identify potential discrepancies, material changes, and risk indicators, and escalate them according to policy.
  • Complete required training and strengthen risk and compliance knowledge.
  • Contribute to a positive team environment, share insights and best practices, collaborate with colleagues, and participate in performance and development activities.
  • Demonstrate sound judgment, empathy, integrity, accountability, and respect for different perspectives.

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
  • Banking benefits and discounts
  • Career development
  • Reward and recognition
  • Variable compensation or incentive awards, including potential cash and/or equity incentive awards
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