Associate Banker I/Medford (NJ)(30hrs)

TD•Medford, NJ

1d•$22 - $27•Onsite

About The Position

The Associate Banker I works in a TD Store location and helps deliver customer experiences while processing everyday banking transactions accurately and efficiently. The role includes educating customers about TD products and services or referring them to partners for specialized solutions. It also involves welcoming and guiding customers, identifying their banking preferences, and offering appropriate financial and digital options. The position supports store operations by handling cash and customer accounts responsibly, following security and compliance procedures, assisting supervisors, and mentoring new tellers. Required training must be completed by established deadlines. This is a 30-hour-per-week position in Medford, New Jersey.

Requirements

High school diploma or GED.
Ability to work weekends, evenings, and holidays as scheduled.
Strong organizational skills.
Attention to detail.
Ability to function in a fast-paced and changing environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice To Haves

One year of teller or cash-handling experience.
Demonstrated customer service skills.

Responsibilities

Deliver a positive customer experience by consistently following TD’s customer service behaviors.
Process deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
Handle cash transactions, including cashing checks, verifying currency, balancing cash drawers, and processing night deposits accurately.
Respond to and resolve customer inquiries and concerns, escalating issues to management when needed.
Welcome customers, manage lobby flow, and direct customers appropriately.
Understand customer banking preferences and educate customers about relevant self-service and digital options.
Conduct needs-based conversations, offer financial and digital solutions, and refer customers to appropriate partners.
Train and mentor new tellers.
Assist supervisors with daily duties as directed by Store leadership.
Follow company guidelines and regulations, including Bank Secrecy Act and Patriot Act requirements, to minimize risk and protect customers.
Verify customer identities by following authentication policies and procedures.
Balance cash drawers, ATMs, Teller Cash Dispensers, and Teller Cash Recyclers as necessary.
Follow safe deposit box procedures and guidelines.
Maintain accountability for cash drawers and vaults, including appropriate cash limits and cash security.
Keep confidential customer information securely stored throughout the day.
Follow dual-control procedures and security and audit measures.
Use bank tools and processes to detect, address, and prevent fraud.
Complete required classroom and online training by established due dates.