Associate Banker II PT (30Hrs.) (Laurel)

TD • Laurel, MD

4d • $22 - $28 • Onsite

About The Position

The Associate Banker II is a customer-facing banking professional who delivers TD’s Brand promise at a store location. The role accurately completes everyday banking transactions and provides advice and educational support on services, products, and tools to help customers achieve their financial goals. It performs tasks across multiple areas of a store, including processing transactions, opening and servicing accounts, and educating customers on banking products and services.

The position builds trust through education, consultative support, and proactive recommendations. It uses TD systems and tools to acquire and deepen customer relationships, identify needs, provide appropriate guidance, and refer customers to the right team member or internal partner. The Associate Banker II serves customers on both the teller line and platform as needed, and supports lead management through customer outreach, appointments, and prioritization.

The role also performs operational and compliance activities, handles cash and account servicing accurately, and contributes to a positive, inclusive team environment. Training and onboarding are provided, including required teller training and part 1 of platform training upon hire.

Requirements

• High school diploma or GED.
• One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, and to work independently within deadlines.
• Proficiency in Microsoft Office.
• Ability to complete required teller training and part 1 of platform training upon hire.

Nice To Haves

• Demonstrated customer service skills.
• Teller experience.
• Notary License.

Responsibilities

• Complete everyday banking transactions accurately on the teller line or platform, including cash, deposits, withdrawals, check cashing, and other account servicing requests.
• Open, close, and service personal deposit accounts; assist with debit and credit card issues, Regulation E, and mobile and online banking.
• Understand customer financial needs and educate customers about relevant products, services, and tools; refer customers to appropriate experts or internal partners where needed.
• Build and deepen customer relationships through consultative advice, active listening, proactive insights, and recommendations.
• Manage leads through self-generated and received referrals or campaigns, customer outreach, outbound calls, relay SMS, appointment setting and hosting, and lead prioritization.
• Provide lobby leadership, coordinate walk-in traffic, manage wait times, and schedule, reschedule, or cancel meetings with bankers and experts.
• Support the Bank’s customer service strategy and provide legendary customer service while promoting, educating, and referring customers to TD products.
• Follow established policies and procedures, compliance and risk controls, audit and regulatory requirements, customer authentication practices, and due diligence requirements.
• Maintain cash drawers and cash limits, secure cash and stations, balance cash drawers and TCR, act as a Dual Control agent when required, and complete required opening and closing procedures.
• Complete required job-specific and compliance-related training and maintain appropriate records and responses for audit, regulator, and compliance requests.
• Contribute to a positive team environment, collaborate with colleagues, participate in personal development, model quality service, and embrace TD’s Shared Commitments.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED