Bilingual Spanish preferred (30hrs)

TD Bank•Wyncote, PA

3d•Onsite

About The Position

This role brings TD’s relationship-driven banking experience to life by serving as a trusted partner to clients. The Associate Banker delivers everyday banking, supports basic consumer account opening and maintenance, and helps clients understand options and connect with appropriate partners. The role combines accurate, efficient transactions with needs-based conversations that build relationships and support clients’ financial goals, while meeting TD’s risk and regulatory standards. The Associate Banker may serve as the first point of contact and hospitality ambassador for the financial center, guiding in-person and phone traffic and providing a high-touch client experience. The role includes performing client transactions within established financial limits, resolving routine issues, identifying and escalating non-standard issues, and making referrals to specialists. The position also involves proactive client outreach, education about products and digital capabilities, compliance with operational policies and regulations, and collaboration with colleagues. The position is listed for 30 hours. Pay is $22.00–$27.75 USD. TD describes its total rewards as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Training and onboarding are provided, with career development conversations, online learning, and mentoring programs available.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.
Bilingual Spanish preferred.

Responsibilities

Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
Deliver welcoming, relationship-driven client experiences aligned with TD’s service strategy.
Create personalized interactions that build trust and strengthen client relationships.
Perform accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established limits.
Engage clients in needs-based conversations, identify opportunities, and connect them with appropriate partners or specialists.
Educate clients about banking products, services, and digital capabilities, and support their financial well-being and goals.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, authentication, and documentation standards.
Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, collaborate with colleagues, and participate in performance and development activities.