Bilingual Spanish preferred (30hrs)

TD•Philadelphia, PA

7d•$23 - $29•Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while adhering to risk and regulatory standards. In a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They discover clients’ goals and priorities, explain relevant options and risks in clear language, recommend suitable products, services, or partners, and establish follow-up steps. The banker also educates clients about TD products, services, and digital capabilities; supports residential mortgage inquiries and referrals; resolves client concerns; and follows policies for accurate documentation, identification, authentication, and compliance. The role collaborates with colleagues and partners, completes required training, contributes to a positive and inclusive team environment, and takes accountability for performance and development. This position falls within applicable loan-originator and mortgage-loan-originator definitions. Eligibility for employment with a covered financial institution and NMLS registration is required, along with satisfactory criminal background and credit report checks and required applicant certifications.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients on products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
Eligibility for NMLS registration as a registered mortgage loan originator under the SAFE Act and applicable regulations.
Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.
Bilingual Spanish preferred.

Responsibilities

Acquire clients and deepen relationships through walk-in engagement, lead management, and outbound outreach.
Conduct goals-based discovery to understand client needs, priorities, and financial goals.
Explain suitable banking options, including features, benefits, and potential risks, in clear and transparent language.
Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
Provide ongoing client guidance and education about TD products, services, and digital banking capabilities.
Build and strengthen client relationships through consistent, personalized, client-first interactions.
Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate issues promptly when needed.
Identify opportunities to acquire, retain, and deepen client relationships and improve client outcomes.
Maintain accurate client information and documentation, verify identification, follow authentication standards, and comply with AML, risk, and regulatory requirements.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices; collaborate with colleagues and partners.
Participate in performance and development activities and contribute to a positive, inclusive team environment.