Associate Banker II - PT 20 Hrs. (Hygeia)

TD•Newark, DE

8d•$22 - $28•Onsite

About The Position

This role brings TD’s human, relationship-driven banking experience to life by serving as a trusted partner to clients. The Associate Banker delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity, helping clients feel informed, supported, and empowered to achieve their financial goals while adhering to TD’s risk and regulatory standards. The role combines transactional excellence with needs-based engagement, including everyday banking and basic consumer account opening and maintenance. It may serve as the first point of contact and hospitality ambassador for a bank location, guiding client flow and delivering a high-touch experience. The Associate Banker uses knowledge of banking products and services, insights, tools, and resources to recommend solutions, identify opportunities, and refer clients to appropriate partners or specialists. The position also handles a broad range of client transactions and multi-step activities within established financial limits, resolves routine requests, and escalates non-standard issues. This is a part-time position scheduled for 20 hours. The listed pay range is $22.00–$27.75 USD. The role is based in Newark, Delaware. TD provides training and onboarding, development conversations, learning resources, mentoring programs, and a benefits package that includes health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and career development.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills.
Ability to schedule and prioritize work.
Ability to work independently and within deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
Deliver a consistent, relationship-driven client experience aligned with TD’s service strategy.
Create personalized client interactions that build trust and strengthen ongoing relationships.
Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Perform accurate, efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners or specialists.
Use sound judgment, follow policies and regulatory requirements, and maintain awareness of risk and compliance.
Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
Resolve routine client requests and escalate non-standard issues as needed.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, collaborate with colleagues, and participate in performance and development activities.