Associate Banker I - 20 hrs - Orleans, MA

TD•Orleans, MA

4d•$22 - $27•Onsite

About The Position

The Associate Banker I plays a key role in delivering TD’s relationship-driven banking experience. As a trusted guide and hospitality ambassador for clients at the financial center, this role manages client flow and provides accurate, efficient everyday banking transactions. The Associate Banker identifies client needs, explains banking products and digital self-service options, and connects clients with appropriate partners to support their financial goals. The role operates within established financial limits and follows company policies, AML laws, and regulatory requirements, escalating non-standard issues and potential risks as appropriate. This position is listed for 20 hours in Orleans, Massachusetts. The role requires working during operating hours, including evenings, weekends, and holidays as scheduled. TD provides job-related training and onboarding, along with opportunities for career development, mentoring, and ongoing performance and development conversations.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, including the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, and work independently within deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and telephone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
Create personalized client interactions that establish trust and strengthen ongoing relationships.
Perform accurate, efficient everyday banking transactions and other client activities within established financial limits.
Identify client needs and opportunities, educate clients on banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification and follow AML, authentication, documentation, and data-integrity requirements.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and continuously strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights and best practices.
Participate in performance and development activities and take accountability for outcomes.
Follow TD's code of conduct and ethical standards.