Associate Banker I - Orleans, MA

TD•Orleans, MA

2d•$22 - $27•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking services accurately and clearly, helps clients feel informed and supported in pursuing their financial goals, and upholds the bank’s risk and regulatory standards. As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, conducts transactions, answers inquiries, resolves routine issues, and refers clients to appropriate partners. The role also educates clients about banking products, services, and digital capabilities, while using sound judgment and established procedures to protect client relationships and maintain compliance. The position is based in Orleans, Massachusetts, and is listed for 40 hours. Scheduled work may include evenings, weekends, and holidays during operating hours. TD provides job-related training and onboarding, development conversations, access to online learning and mentoring, and a competitive benefits plan.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact for clients and manage in-person and phone client flow, inquiries, issue resolution, and referrals.
Deliver accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Provide a welcoming, consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners or specialists to support their financial goals.
Educate clients on banking products, services, and digital self-service capabilities.
Balance client needs with sound judgment, policy adherence, and awareness of risk.
Verify client identification, maintain data integrity, and follow authentication, documentation, anti-money-laundering, and regulatory requirements.
Identify discrepancies, material changes, and risk indicators, escalating them according to policy and procedure.
Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the bank.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.