Relationship Banker I - Groveland, MA

TD • Groveland, MA

3d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients pursue their financial goals through personalized solutions. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards. Based at a bank location, the position engages walk-in clients, manages leads, and conducts outbound outreach; discovers client needs; explains relevant options and risks; recommends products, services, or partners; and provides ongoing guidance on banking and digital capabilities. The role also handles mortgage inquiries and referrals or other residential lending activities.

The position is accountable for a welcoming, personalized client experience and for resolving concerns end-to-end where possible, escalating when needed. It supports client acquisition, retention, and relationship growth while protecting client and Bank interests through accurate documentation, identification verification, compliance with AML and other regulatory requirements, and appropriate escalation of risks. The banker completes required training, collaborates with colleagues and partners, shares best practices, and contributes to an inclusive, positive team environment. The position is subject to mortgage-loan-originator registration and employment eligibility requirements, including satisfactory criminal background and credit checks.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the physical and cognitive demands listed, including frequent sitting and standing, occasional walking and lifting, and continuous concentration, multitasking, office-equipment operation, and reading and comprehension.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct goals-based client discovery to understand needs and priorities and validate understanding.
• Explain banking options, features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Establish follow-up and provide ongoing guidance on TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
• Deliver a welcoming client experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them as needed.
• Identify opportunities to deepen client relationships, improve outcomes, and support acquisition and retention.
• Maintain accurate client information and documentation and comply with policies, procedures, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, follow authentication standards, and identify and escalate discrepancies or risk indicators.
• Act in accordance with TD’s code of conduct and ethical standards.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED