Relationship Banker - Tewksbury, MA

TD • Tewksbury, MA

6d • $23 - $29 • Onsite

About The Position

The Relationship Banker is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards. Based at a bank location, the banker engages walk-in clients, manages leads, and conducts outreach; discovers client needs; explains relevant banking options; recommends personalized solutions; and provides ongoing guidance on TD products, services, and digital capabilities. The role also handles mortgage inquiries and referrals or other residential lending activities. The banker is accountable for resolving client concerns where possible, escalating issues when needed, maintaining accurate documentation, safeguarding client information, and collaborating with colleagues and partners. This position is classified as a loan originator and mortgage loan originator under applicable federal regulations and requires eligibility for employment with a covered financial institution and registration with the NMLS. Satisfactory criminal background and credit report checks, along with required applicant disclosures and certifications, are required. The position is based in Tewksbury, Massachusetts, and lists 40 hours and pay of $22.50–$29.00 USD.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under Regulation Z and registration as a mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications concerning administrative, civil, or criminal findings by government agencies or authorities.
• Ability to perform the listed physical activities, including continuous sedentary work, operating standard office equipment, and concentrating for long periods; frequent sitting and standing; and occasional walking, lifting or carrying, and other listed movements.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based client discovery to understand needs and priorities.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Execute accurately, establish clear follow-up, and strengthen client relationships over time.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities.
• Resolve client concerns end-to-end where possible and ensure timely escalation when required.
• Maintain accurate client information and documentation and comply with company policies, procedures, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Contribute to a positive, inclusive team environment and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED