Relationship Banker - Tewksbury, MA

TD Bank • Tewksbury, MA

4d • Onsite

About The Position

The Relationship Banker is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, disciplined execution, and adherence to risk and regulatory standards.

The role drives client acquisition at a bank location through walk-in opportunities, lead management, and outbound outreach. It uses goals-based discovery to understand client needs, explains suitable options and potential risks in clear language, and connects clients with appropriate products, services, and partners. The Relationship Banker provides ongoing guidance on TD products and digital banking capabilities, supports residential lending inquiries and referrals, and follows through on client needs to build long-term relationships.

The position also requires accurate documentation, sound risk awareness, compliance with policies and regulations, and protection of client and Bank interests. The banker resolves client concerns where possible, escalates issues when needed, collaborates with colleagues, completes required training, and contributes to a positive and inclusive team environment. The role is located in Tewksbury, Massachusetts, and lists 40 hours and a pay range of $22.50–$29.00 USD.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Demonstrated ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, and criminal findings by government agencies or authorities.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at the bank location through walk-in engagement, lead management, and outbound outreach.
• Build meaningful client connections and conduct goals-based discovery to identify client needs and priorities.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, and partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital banking capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Complete accurate documentation and follow policies, procedures, and regulatory requirements.
• Act as the primary point of accountability for client concerns, resolving issues where possible and escalating them when required.
• Identify opportunities to deepen client relationships, improve outcomes, and support client acquisition and retention.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive work environment.

Benefits

• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED