Relationship Banker I - Groveland, MA

TD Bank•Groveland, MA

2d•Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while meeting risk and regulatory standards. The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant products and options, including features, benefits, and potential risks; and connects clients with appropriate products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports everyday banking and financial wellness, and handles mortgage inquiries and referrals or other residential lending activities. The position also resolves client concerns or escalates them as needed, maintains accurate documentation and client information, follows operational, AML, authentication, and regulatory requirements, and contributes to team performance and a positive, collaborative work environment. The role is subject to mortgage loan originator eligibility and registration requirements, including applicable background and credit checks.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients on products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
Conduct meaningful, goals-based discovery to understand client needs and priorities.
Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
Deliver personalized solutions and next steps by connecting clients with suitable products, services, or partners.
Execute accurately, document client information, establish follow-up, and reinforce long-term client relationships.
Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
Accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities as applicable.
Resolve client concerns end-to-end where possible and escalate issues in a timely manner when necessary.
Balance client needs with risk and compliance requirements, including accurate identity verification and documentation.
Comply with company policies, AML laws, regulatory requirements, and TD’s code of conduct and ethical standards.
Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
Participate in performance and development activities and contribute to a positive, inclusive team environment.