Associate Banker II - Orange (20 hour)

TD Bank•Orange, NJ

5d•Onsite

About The Position

The Associate Banker II provides a relationship-driven banking experience, supporting clients with everyday banking and consumer product needs. The role combines accurate transaction processing with needs-based conversations to help clients understand their options, identify appropriate solutions, and work toward their financial goals while following risk and regulatory standards. The Associate Banker may serve as the first point of contact at the financial center, welcoming clients, managing in-person and phone traffic, and directing inquiries or referrals to appropriate partners. The role handles basic consumer account opening and maintenance, performs a broad range of transactions within established limits, educates clients about products and digital banking capabilities, and engages in proactive outreach. Routine issues are addressed using standard procedures; non-standard matters and risk indicators are escalated as appropriate. The position also supports operational compliance, client identification and authentication, data integrity, and required documentation. The Associate Banker completes required training, contributes to team success, and participates in performance and development activities. The role is based in Orange, New Jersey, and is listed for 20 hours, with work during operating hours that may include evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone; serve as a first point of contact for inquiries, issue resolution, and referrals.
Deliver a consistent, relationship-driven client experience as a hospitality ambassador for the financial center.
Perform accurate everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
Engage clients in needs-based conversations, identify opportunities, and connect them with appropriate partners or specialists.
Educate clients about banking products, services, and digital capabilities to support convenience and financial well-being.
Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification, follow authentication and documentation standards, and maintain data integrity in compliance with AML laws and regulations.
Identify discrepancies, material changes, and risk indicators; escalate issues according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, and participate in performance and development activities.