Associate Banker II - Wildwood (20 hour)

TD•Wildwood, NJ
•$22 - $28•Onsite

About The Position

This role delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. It provides everyday banking services and supports consumer product needs while building meaningful relationships through accurate, confident, and clear interactions. The role helps clients understand their options and work toward financial goals while adhering to risk and regulatory standards. The Associate Banker II combines transactional service with needs-based engagement, including everyday banking and basic consumer account opening and maintenance. The role may serve as the first point of contact and hospitality ambassador at a financial center, managing client flow and delivering a high-touch experience. It uses knowledge of banking products, tools, and resources to identify client needs, recommend solutions, and connect clients with appropriate partners. The role handles a broad range of client transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard matters as needed. The position also supports a compliant and responsible client experience by following operational, AML, identification, authentication, documentation, and data-integrity requirements. It participates in required training, collaborates with colleagues, and contributes to a positive, inclusive team environment.

Requirements

  • High school diploma or GED.
  • At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
  • Ability to work scheduled operating hours, including evenings, weekends, and holidays.
  • Ability to complete required job-related training upon hire.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Excellent communication skills, with the ability to be concise, clear, and consistent.
  • Demonstrated problem-solving skills and sound judgment in decision-making.
  • Ability to schedule and prioritize work, work independently, and meet deadlines.
  • Proficiency in Microsoft Office.

Nice To Haves

  • Teller or cash-handling experience in a client-facing role or financial institution.
  • Notary license.

Responsibilities

  • Manage in-person and phone client flow and serve as a first point of contact for inquiries, issue resolution, and referrals.
  • Deliver relationship-driven client experiences aligned with TD’s service strategy, building trust and strengthening client relationships.
  • Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
  • Conduct proactive outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
  • Complete everyday banking transactions and basic consumer account opening and maintenance accurately and efficiently.
  • Identify client needs and opportunities, recommend appropriate solutions, and refer clients to partners or specialists.
  • Perform a broad range of client transactions and multi-step activities within established financial limits.
  • Resolve routine client requests and escalate non-standard issues, discrepancies, material changes, or risk indicators in accordance with policy.
  • Follow company guidelines, AML laws, regulatory requirements, identification verification, authentication, documentation, and data-integrity standards.
  • Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
  • Complete required training and strengthen risk and compliance knowledge.
  • Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
  • Participate in performance and development activities and embrace different perspectives.

Benefits

  • Base salary and variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development, training, mentoring programs, and reward and recognition.
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