Relationship Banker I - Laurel Main - PT 20 hr

Regions Bank•Laurel, MS

9d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role focuses on building personal connections while processing transactions, identifying how Regions can meet customer needs, and resolving end-to-end service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and advancement. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank through the channels that work best for them. The role is part-time and based at the Laurel Main location in Laurel, Mississippi. It is incentive-eligible, and overtime is available for hours worked over 40 in a week in accordance with the Fair Labor Standards Act. The listed job-range target provides a minimum of $35,640.99 and a median of $42,192.00; individual pay may vary based on factors including experience, skills, location, and performance. Benefits are available to benefits-eligible associates and include paid vacation and sick time, retirement savings with company match, insurance coverage, and other programs.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.
Prior teller, limited banking, or some retail sales experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks that support customer problem resolution.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.