Relationship Banker I - Valdosta Main Branch
About The Position
The Relationship Banker I provides an exceptional customer experience in person, on the cash line, and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve end-to-end customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, with strong communication and personalized customer-service skills, and a desire to educate customers about the ways they can bank. The position is full-time, located at the Valdosta Main Branch in Valdosta, Georgia, and is eligible for an incentive plan and overtime for hours worked in excess of 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic service requests, including card replacements, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop customer relationships and stay informed about customers’ relationships with the bank.
- Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks that support customer problem resolution.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls using customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
