Relationship Banker II - Conway Main Branch
About The Position
The Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs and proactively provide appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on building customer relationships, acquiring new customers, and contributing to branch targets as part of a team. It offers candidates with retail or sales experience an opportunity for career growth and development. The position provides guidance on Regions’ consumer and business products and services, including loans and deposits, and helps customers use digital banking options. The banker may also greet customers and process transactions, resolve customer issues, and refer customers with complex needs to internal experts. The role requires following bank procedures and applicable regulations, completing duties assigned by the Branch Manager, and helping identify and report operational risks. It is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication and customer focus.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
- Make outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
- Own and resolve customer issues.
- Refer customers with complex financial goals or needs to an internal team of experts.
- Follow bank processes, procedures, laws, and regulations, and complete duties assigned by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
