Relationship Banker II - Smyrna Main Branch

Regions•Smyrna, GA

6d•$48,426 - $57,918•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to determine their financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively toward branch goals, and has strong customer-needs identification and communication skills. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is eligible for overtime under the Fair Labor Standards Act; time worked in excess of 40 hours per week must be tracked. The role is full time and based at Regions' Smyrna Main location in Smyrna, Georgia.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types.
Educate customers on emerging technology and digital solutions, including mobile, online, and ATM offerings.
Provide a consistent optimal customer experience, which may include greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to an internal team of experts when complex financial goals and needs are recognized.
Follow bank processes and procedures and applicable laws and regulations, including duties delegated and assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.