Relationship Banker I - Zelda Road Branch - Montgomery Main Branch

Regions Bank•Montgomery, AL

6d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person and over the phone while processing transactions and helping improve customers’ financial wellness. The role focuses on building personal connections, identifying customer needs, and resolving end-to-end service inquiries. It is an opportunity for candidates with teller, limited banking, or retail sales experience to begin a banking career with potential for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service. The role involves educating customers about banking options and Regions’ consumer products and digital solutions, while following bank procedures and applicable laws and regulations. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers on standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch and team members with basic tasks to help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and assist with financial needs.