Relationship Banker I - Vancouver (Fisher's Landing), WA (30hrs)

U.S. Bank•Vancouver, WA

5d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide financial guidance. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions based on each customer’s goals and needs. The role includes proactive outreach and follow-up, supporting consumer and business banking customers, and maintaining working knowledge of banking products and digital services. Relationship Bankers provide a consistent client experience, including greeting customers and processing basic transactions. They open consumer and business accounts, complete service requests, submit credit applications, educate customers about digital and self-service options, and collaborate with branch colleagues and partners. They use available resources and technologies to provide accurate service and operational excellence. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. This role requires working from a U.S. Bank location on all scheduled workdays. The listed schedule is 30 hours.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting background and credit check requirements.
Ability to work from a U.S. Bank location for all scheduled workdays.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster relationships with clients through proactive outreach and follow-up.
Ask questions and learn about customers’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients by engaging and communicating effectively.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
Complete required NMLS registration and maintain applicable registration requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase plan.
Pension, subject to eligibility requirements.