Relationship Banker (Multiple Levels) - Vancouver, WA

U.S. Bank•Vancouver, WA

13d•$22 - $32•Onsite

About The Position

U.S. Bank Relationship Bankers build customer relationships through face-to-face engagement, proactive outreach, and follow-up. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend financial solutions aligned with customers’ goals. The position also includes originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Relationship Bankers provide customer service and basic transaction processing, open consumer and business accounts, complete service requests, and submit credit applications. They maintain knowledge of consumer and business banking products, including digital offerings, and help customers use digital and self-service technologies. They collaborate with branch colleagues and partners and use available resources and technology to deliver accurate, operationally sound service. The posting describes multiple levels, including Relationship Banker, Relationship Banker II, and Sr. Relationship Banker. More experienced levels require greater retail banking experience and deeper knowledge of bank and branch policies, procedures, support systems, and products. The role requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The location expectation for the Relationship Banker II and Sr. Relationship Banker levels is working at a U.S. Bank location five days per week.

Requirements

High school diploma or equivalent.
For the general Relationship Banker level, less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
For Relationship Banker II, typically a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
For Sr. Relationship Banker, typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit check.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Nice To Haves

Passion, commitment, and drive to improve customers’ financial lives.
Effective, confident customer communication and interpersonal skills.
Ability to learn and adapt to new information and technology platforms.
Financial services experience and knowledge of industry products and solutions.
Cash-handling experience.
Active listening and strong problem-solving skills.
Ability to teach customers how to use digital technology.
Knowledge of applicable bank and branch policies, procedures, support systems, and retail products and services.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs and use a digital-first mindset.
Ability to make appropriate recommendations proactively and reactively.

Responsibilities

Build and foster customer relationships through proactive outreach, follow-up, and face-to-face engagement.
Assess customer financial needs and banking channel preferences, then recommend suitable solutions.
Obtain and process customer and account information.
Educate customers about deposit and loan products, services, digital products, and self-service technologies.
Originate and close consumer loans.
Open consumer and business accounts, complete service requests, and submit credit applications.
Greet customers and process basic transactions.
Collaborate with branch team members and partners to serve customers.
Use available resources and technologies to improve customer experience and deliver accurate service.
Open and/or close the branch.

Benefits

Medical, dental, and vision healthcare coverage.
Basic and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holidays.
Adoption assistance.
Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.