Relationship Banker (Multiple Levels) - Yakima County WA

U.S. Bank•Yakima, WA

4d•$20 - $33•Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple levels and locations in Yakima County, Washington. The hiring level will align with the candidate’s skills and experience. Relationship Bankers build and maintain customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to understand and address banking needs. They provide guidance on deposit and loan products and services, recommend solutions aligned with customers’ goals, and deliver a consistent client experience. The role includes proactive customer outreach and follow-up; learning customers’ financial needs and preferred banking channels; maintaining knowledge of consumer and business banking products, services, and digital tools; greeting customers and processing basic transactions; opening consumer and business accounts; completing service requests; and submitting credit applications. Relationship Bankers educate customers about digital and self-service options, work collaboratively with branch colleagues and partners, and use available resources and technology to provide accurate, operationally excellent service. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks. Failure to meet or maintain NMLS requirements may result in rescission of an offer or termination of employment. All scheduled work days must be worked from a U.S. Bank location.

Requirements

High school diploma or equivalent.
Job-related retail banking experience or a combination of experience and commensurate training. Relationship Banker 1 typically has less than four years; Relationship Banker 2 typically has a minimum of four to five years; Senior Relationship Banker typically has five or more years.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Knowledge of applicable bank and branch policies, procedures, and support systems; advanced knowledge is preferred for the Senior Relationship Banker level.
Thorough knowledge of retail products and services, particularly for Relationship Banker 2 and Senior Relationship Banker levels.
Customer service and interpersonal skills.
Experience participating in sales campaigns or promotions (Relationship Banker 2 and Senior Relationship Banker levels).
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ needs while using a digital-first mindset.
Proficiency in making appropriate customer recommendations; an advanced level is specified for Relationship Banker 2 and Senior Relationship Banker levels.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand clients’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients through effective engagement and communication.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
Meet NMLS registration requirements, including applicable background and credit checks.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.