Relationship Banker (Multiple Levels and Locations) - Salem, OR

U.S. Bank • Salem, OR

9d • Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple experience levels. Candidates are considered for the level aligned with their experience; the listed salary range corresponds to the lowest level posted. Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, adapting a digital-first approach to provide banking guidance. They assess customers’ needs, gather and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to customers’ goals.

The role involves proactive customer outreach and follow-up, maintaining knowledge of consumer and business banking products and services, providing a consistent customer experience, processing basic transactions, and collaborating with branch colleagues. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service tools. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The role requires working from a U.S. Bank location on all scheduled workdays.

Requirements

• High school diploma or equivalent.
• Relationship Banker I: typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
• Relationship Banker II: typically a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
• Senior Relationship Banker: typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
• Ability to complete and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
• Ability to work from a U.S. Bank location for all scheduled workdays.

Nice To Haves

• Proven ability to build and foster customer relationships through proactive outreach and follow-up.
• Ability to engage and communicate effectively with customers.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to identify customers’ underlying needs while applying a digital-first mindset.
• Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
• Experience in the financial services industry.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and preferred banking channels.
• Engage and communicate with customers to identify solutions for new and existing clients.
• Assess customers’ banking needs and recommend appropriate deposit and loan products and services.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent customer experience by greeting customers and processing basic transactions.
• Collaborate with branch team members and partners to serve customers.
• Open consumer and business accounts, complete service requests, and submit credit applications.
• Educate customers about digital and self-service products and services.
• Use available resources and technologies to optimize the customer experience and complete work accurately and operationally.
• Maintain the NMLS registration required for the position.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED