Relationship Banker (Multiple Levels and Locations) - Salem, OR

U.S. Bank•Corvallis, OR

11d•$20 - $33•Onsite

About The Position

U.S. Bank Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to provide financial guidance. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with customers’ goals. The role includes proactive customer outreach and follow-up; identifying solutions for new and existing customers; maintaining knowledge of consumer and business banking products, including digital services; greeting customers and processing basic transactions; and collaborating with branch colleagues and partners. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, educate customers about digital and self-service options, and use available resources and technologies to provide accurate, operationally excellent service. The position is available at multiple levels, with placement based on experience. It requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Relationship Banker I: typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Relationship Banker II: typically a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Senior Relationship Banker: typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit check.
Ability to work from a U.S. Bank location on all scheduled work days.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, asking questions to understand financial needs and banking channel preferences.
Identify and communicate solutions for new and existing customers based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging and self-service digital products and services.
Use available resources and technologies to optimize the customer experience and provide operationally excellent, accurate service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.