Relationship Banker (Multiple Levels) - Yakima County WA

U.S. Bank National Association•Sunnyside, WA

4d•$20 - $33•Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple levels for locations in Yakima County, Washington. The level offered will align with the candidate’s job-related retail banking experience and/or commensurate training. Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first approach to understand and address banking needs. They obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer’s goals. The role includes proactive outreach and follow-up, identifying customer needs and channel preferences, providing a consistent client experience, and performing basic transactions. Relationship Bankers work with branch colleagues and partners, open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service options. They use available resources and technologies to deliver accurate, operationally excellent service. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Job-related retail banking experience or a combination of experience and commensurate training; level-specific experience is typically less than four years for Relationship Banker 1, a minimum of four to five years for Relationship Banker 2, and five or more years for Senior Relationship Banker.
Must meet and maintain NMLS registration requirements under the S.A.F.E. Act of 2008 and Regulation Z, including applicable criminal background and credit checks.
Must work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Knowledge of applicable bank and branch policies, procedures, and support systems; advanced knowledge is preferred at the Senior Relationship Banker level.
Thorough knowledge of retail products and services, preferred for Relationship Banker 2 and Senior Relationship Banker.
Customer service and interpersonal skills.
Experience participating in sales campaigns or promotions, preferred for Relationship Banker 2 and Senior Relationship Banker.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ needs while using a digital-first mindset.
Proficiency in making appropriate recommendations that meet customer needs, reactively and proactively; advanced proficiency is preferred for Relationship Banker 2 and Senior Relationship Banker.
Experience in the financial services industry preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Ask questions to understand customers’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing customers based on their needs.
Maintain knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital and self-service products and services.
Use available resources and technologies to optimize the customer experience and ensure operational excellence and accuracy.
Obtain and process customer and account information and demonstrate available deposit and loan products and services.