Relationship Banker (Multiple Levels) - Yakima County WA

U.S. Bank•Sunnyside, WA

2d•Onsite

About The Position

U.S. Bank is hiring Relationship Bankers at multiple levels and locations in Yakima County, Washington. Candidates with job-related retail banking experience or a combination of experience and commensurate training may be considered; the hiring level will align with the candidate’s skills and experience. The stated salary range corresponds to the lowest level posted. Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, adapting a digital-first mindset to provide appropriate financial counsel. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with customers’ goals. They also provide a consistent client experience, support basic transactions and account services, and work collaboratively with branch colleagues. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Job-related retail banking experience or a combination of experience and commensurate training; experience expectations vary by level: typically less than four years for Relationship Banker 1, a minimum of four to five years for Relationship Banker 2, and five or more years for Senior Relationship Banker.
Ability to satisfy and maintain NMLS registration requirements, including required criminal background and credit checks.
Ability to work from a U.S. Bank location for all scheduled work days.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Knowledge of applicable bank and branch policies, procedures, and support systems; advanced knowledge is preferred at the senior level.
Thorough knowledge of retail products and services, particularly for Relationship Banker 2 and Senior Relationship Banker.
Customer service and interpersonal skills.
Experience participating in sales campaigns or promotions, especially for Relationship Banker 2 and Senior Relationship Banker.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customer needs while applying a digital-first mindset.
Ability to make appropriate recommendations that meet customer needs reactively and proactively; advanced proficiency is expected for Relationship Banker 2 and Senior Relationship Banker.
Experience in the financial services industry preferred.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, and conversations about clients’ financial needs and banking channel preferences.
Engage and communicate effectively with clients to identify solutions for new and existing clients.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services to help meet their financial needs.
Use available resources and technologies to optimize client experience and deliver accurate, operationally excellent service.
Assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions based on customer goals and needs.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.