Retail Relationship Banker

BMO • Watertown, WI

1d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to deliver a strong customer experience and achieve business objectives. It engages existing and prospective customers through needs-based assessments, tailored advice, digital and self-service guidance, transaction support, outreach, appointments, and relationship building in the community.

The position supports personal and small business banking needs, including everyday banking, retail investments, lending, home financing, and small business solutions. It makes personal lending credit recommendations, including for home financing, and applies risk management and compliance practices to protect bank assets and maintain lending portfolio quality. The banker may work at multiple branches or through different channels as market needs dictate; the schedule may vary from week to week in days, hours, and shifts.

The role also keeps current with banking products, the financial services marketplace, and legal and regulatory requirements; identifies suspicious activity; and contributes to business results and ongoing improvements in the customer experience. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Consultative customer service or sales experience and a drive to provide a personal customer experience.
• Commitment to helping customers and focus on results in a consultative sales and team-based environment.
• Resourcefulness and initiative, including confidence approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexibility in responding creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan originator role; a criminal background review and credit history evaluation are also required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to grow loyalty and identify immediate and future opportunities.
• Assess customer needs and recommend tailored solutions for banking, investments, lending, home financing, and small business needs.
• Advise customers on digital and self-service banking options.
• Support customer transactions based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues from consumer credit audits and quality checks, supporting accurate data entry and compliant lending recommendations.
• Apply the risk management framework to protect bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Integrate relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to personalize customer experiences and contribute to ongoing service improvements.
• Follow risk and compliance policies and processes to safeguard customer assets and privacy and act in customers’ best interests.
• Maintain current knowledge of financial services, legal and regulatory requirements, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns that may relate to money laundering.
• Protect bank assets and comply with legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, and complete complex and diverse tasks within applicable rules and limits, including escalations when needed.
• Make sound, risk-informed decisions in line with business strategy, the Risk Management Framework, approved Risk Appetite, policies, and applicable laws and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed