Associate Director Jobs

About The Position

Requirements

• Bachelor’s degree in a human services field, such as social work, psychology, or counseling.
• At least 2 years of supervisory experience in the IDD, behavioral health, or medical field.
• At least 1 year of experience working with individuals with disabilities.
• Experience using Microsoft Office; intermediate-level proficiency with Excel.
• Knowledge of disabilities, medical care, and behavioral supports.
• Ability to gather and interpret data, identify trends, and make recommendations.
• Ability to multitask and prioritize activities to meet timelines.
• Ability to establish and maintain interpersonal relationships and work cooperatively in groups.
• Ability to develop professional relationships with internal and external stakeholders.
• Demonstrated leadership and management skills, including delegating responsibilities, providing performance feedback, building productive teams, developing employee skills, and encouraging employee growth.
• Ability to work weekday daytime hours and, as needed, evenings and weekends; travel may include overnight stays.
• Current driver’s license and proof of insurance.
• Ability to complete and maintain required trainings and certifications and protect confidential information in accordance with HIPAA regulations.

Nice To Haves

• Previous experience working with Electronic Health Record systems or other data systems.

Responsibilities

• Oversee and manage delivery of Health Home Program services.
• Review and revise processes to ensure program objectives are met.
• Ensure services meet quality and productivity standards and stakeholder expectations.
• Review program reports for consistency of service delivery and effective collaboration between Health Home Care Coordinators and the nursing team.
• Ensure Health Home Care Coordinators follow program procedures for generating and reporting data.
• Observe employee performance and provide training, coaching, feedback, and performance evaluations.
• Ensure team members understand their roles and are accountable for their objectives.
• Ensure staff complete required trainings and documentation.
• Manage preparation and maintenance of program reports and metrics; track and trend data and follow up as needed.
• Maintain program documentation and ensure compliance with organizational, funder, and accreditation requirements.
• Establish working relationships with internal Health Home staff and external stakeholders, including DMH, services coordinators, and the public; market Health Home services.
• Interview and hire staff, oversee training and onboarding, and work with Human Resources to develop a pipeline of qualified applicants.
• Lead or collaborate on internal team meetings, DMH collaboratives, committees, and assigned projects.
• Work as a Health Home Care Coordinator as needed to maintain ratios and program service delivery.
• Participate in organizational, funder, and external trainings for ongoing growth and development.
• Travel to other locations for meetings and potentially overnight, as required.
• Maintain a current driver’s license and proof of insurance, required trainings and certifications, and HIPAA-compliant confidentiality.