Associate Director, Performance and Development Pharmacist

Eli Lilly and Company • Us, IN

5d • Hybrid

About The Position

Lilly is seeking an experienced pharmacist leader to own performance and development for LillyDirect Pharmacy. The role establishes the standards against which work is measured, qualifies the pharmacist team, and oversees the service performance of third parties on which the pharmacy depends. It requires strong professional judgment, a quality and performance mindset, experience leading licensed teams, and a commitment to patient safety and compliance; experience in online or direct-to-patient pharmacy is preferred.

This people-leadership position leads a team responsible for vendor and service performance, verification standards, quality review, training standards, multi-state licensure, and regulatory practice. The leader hires, develops, and retains the team as the pharmacy grows. The role is accountable for third-party service performance outside the branch that manages the prescription queue. It recommends service-level and key performance indicator frameworks to the Pharmacist-in-Charge for approval, reviews performance and remediation outcomes, and escalates unresolved issues through the team's vendor and service management position. It also owns the pharmacist team's development and qualification program, including competency standards and evidence that those standards are met.

Prescription queue performance, the escalation structure, and the automation portfolio are owned by a separate leader. Both leaders report to the Pharmacist-in-Charge. The position also verifies prescription orders as licensed capacity requires, collaborates across internal teams, and contributes to pharmacy operations strategy and process improvement. The work follows a pharmacy-scheduler-created schedule, Monday through Friday, with at least three days on site each week and up to two remote days when appropriate, consistent with Lilly's remote work policy.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Active, unrestricted Indiana pharmacist license in good standing.
• At least 3 years of experience in pharmacy practice and in leading and developing people, including performance management.

Nice To Haves

• Experience leading a pharmacy quality or performance program in a high-volume, centralized, or direct-to-patient environment.
• Experience building and scaling a licensed team, including hiring, onboarding, and competency development.
• Experience holding third-party service providers accountable for performance against agreed service levels.
• Experience managing an operating plan, expense forecast, or resource allocation for a team or function.
• Experience developing verification standards, work instructions, standard operating procedures, or competency criteria.
• Familiarity with multi-state pharmacy licensure and regulatory practice requirements.
• Experience with pharmacy management software and workflow automation, including quality and performance reporting tools.
• Willingness to obtain and maintain pharmacist licensure in additional states as the LillyDirect footprint expands.
• Strong attention to detail and commitment to patient safety.
• Excellent leadership, organizational, and communication skills.
• Demonstrated ability to influence and communicate across levels, from technical experts to senior leadership.

Responsibilities

• Lead a team of pharmacists and a pharmacy technician, including hiring, onboarding, performance management, coaching, and career development.
• Own the pharmacist team's development and qualification program, including competency standards and evidence that standards are met.
• Own verification standards and the quality review program, and ensure findings are documented as pharmacy records.
• Recommend third-party service-level and key performance indicator frameworks to the Pharmacist-in-Charge for approval; review service performance and remediation outcomes; and escalate unresolved issues through the vendor and service management position.
• Ensure multi-state licensure and regulatory practice obligations are met, working through the team's licensure and regulatory affairs positions.
• Translate quality and service performance data into leadership reporting, including trends, risks, and recommended corrective actions.
• Own the team's resource and staffing plan, contribute to the annual operating plan and expense forecast, and hold third-party services accountable for value delivered against agreed service levels.
• Contribute to the multi-year quality, development, and service performance strategy in partnership with the Pharmacist-in-Charge.
• Partner with Quality Assurance, Regulatory Affairs, and Risk Management on deviation documentation, corrective actions, and inspection readiness.
• Verify prescription order accuracy and resolve issues with prescribers and patients as licensed capacity requires.
• Collaborate with logistics, commercial operations, customer support, and IT to streamline processes and improve patient satisfaction.
• Review and improve workflows to optimize efficiency and patient care.
• Contribute to the design and improvement of pharmacy operations processes and systems, including quality and performance monitoring and reporting.
• Stay current on industry trends and technological advances related to direct-to-patient pharmacy operations, and translate them into operational changes.

Benefits

• Company bonus for full-time equivalent employees, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, such as healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director