Associate Director, Health Homes | Compensation Based On Experience

Easterseals Midwest•Saint Louis, MO

About The Position

The Health Home Associate Director manages employees and services for the Health Home Program, including program implementation, service delivery, quality standards, employee performance and productivity, and stakeholder satisfaction. The role ensures program activities meet organizational guidelines, funder requirements, program objectives, and accreditation standards, and fulfills the Health Home Director role under DMH Health Home guidelines. The position oversees Health Home services and staff, reviews and improves processes, monitors service quality and productivity, and ensures effective coordination between Health Home Care Coordinators and the nursing team. It manages program reports, metrics, data tracking, and documentation; provides staff training, coaching, feedback, and performance evaluations; and supports hiring and onboarding. The Associate Director also builds relationships with internal teams and external stakeholders, participates in meetings and projects, and may provide direct Health Home Care Coordinator coverage as needed. The position typically works weekday daytime hours, may require evening or weekend work, and may involve travel to other locations or overnight travel. A current driver’s license and proof of insurance are required. The role requires maintaining required trainings and certifications and handling confidential information in accordance with HIPAA regulations.

Requirements

Bachelor’s degree in a human services field, such as social work, psychology, or counseling.
At least 2 years of supervisory experience in the IDD, behavioral health, or medical field.
At least 1 year of experience working with individuals with disabilities.
Experience using Microsoft Office; intermediate-level proficiency with Excel.
Knowledge of disabilities, medical care, and behavioral supports.
Ability to gather and interpret data, identify trends, and make recommendations.
Ability to multitask and prioritize activities to meet timelines.
Ability to establish and maintain interpersonal relationships and work cooperatively in groups.
Ability to develop professional relationships with internal and external stakeholders.
Demonstrated leadership and management skills, including delegating responsibilities, providing performance feedback, building productive teams, developing employee skills, and encouraging employee growth.
Ability to work weekday daytime hours and, as needed, evenings and weekends; travel may include overnight stays.
Current driver’s license and proof of insurance.
Ability to complete and maintain required trainings and certifications and protect confidential information in accordance with HIPAA regulations.

Nice To Haves

Previous experience working with Electronic Health Record systems or other data systems.

Responsibilities

Oversee and manage delivery of Health Home Program services.
Review and revise processes to ensure program objectives are met.
Ensure services meet quality and productivity standards and stakeholder expectations.
Review program reports for consistency of service delivery and effective collaboration between Health Home Care Coordinators and the nursing team.
Ensure Health Home Care Coordinators follow program procedures for generating and reporting data.
Observe employee performance and provide training, coaching, feedback, and performance evaluations.
Ensure team members understand their roles and are accountable for their objectives.
Ensure staff complete required trainings and documentation.
Manage preparation and maintenance of program reports and metrics; track and trend data and follow up as needed.
Maintain program documentation and ensure compliance with organizational, funder, and accreditation requirements.
Establish working relationships with internal Health Home staff and external stakeholders, including DMH, services coordinators, and the public; market Health Home services.
Interview and hire staff, oversee training and onboarding, and work with Human Resources to develop a pipeline of qualified applicants.
Lead or collaborate on internal team meetings, DMH collaboratives, committees, and assigned projects.
Work as a Health Home Care Coordinator as needed to maintain ratios and program service delivery.
Participate in organizational, funder, and external trainings for ongoing growth and development.
Travel to other locations for meetings and potentially overnight, as required.
Maintain a current driver’s license and proof of insurance, required trainings and certifications, and HIPAA-compliant confidentiality.